At Khinfotech.Inc, we aim to provide high-quality electronic products and a smooth shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to assist you.
📦 1. Return Eligibility
You can request a return if:
- The product is unused, undamaged, and in original packaging
- All accessories, manuals, and tags are included
- The return request is raised within 7 days of delivery
❌ 2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper handling
- Items purchased during clearance or special sale offers
- Used or altered products
- Products without original packaging
🔄 3. Return Process
To initiate a return:
- Email us at support@khinfotechinc.com
- Provide your Order ID, product details, and reason for return
- Our support team will guide you with the return instructions
💰 4. Refund Policy
- Refunds are processed after the product is received and inspected
- Once approved, the refund will be issued to the original payment method
- It may take 5–7 business days for the amount to reflect
🔁 5. Replacement Policy
- If you receive a defective or incorrect product, you may request a replacement
- Replacement is subject to product availability
🚚 6. Return Shipping
- Customers may need to bear return shipping charges
- If the product is defective or incorrect, we will arrange free return/replacement
⚠️ 7. Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Share clear images or videos of the product
- We will resolve your issue on priority
📞 8. Contact Us
For any return or refund-related queries:
- Email: support@khinfotechinc.com